Some routine appointments are bookable up to two weeks in advance. The remaining appointments are bookable on the day from 08:00.

Consultations are by appointment and are for one person only. If additional members of your family need to be seen please make a separate appointment. If you consider your consultation requires additional time please let the receptionist know.

We appreciate that illness can be unpredictable and if you feel that your problem is an emergency and you need to be seen on the same day then please ring and discuss this with our administration team who will do their best to assist you. This may mean you receive a call back from a clinician to discuss the problem further or you may be offered an 'Emergency Appointment' that day.

PLEASE do bear in mind that we can only offer a limited number of 'Emergency Appointments' and that these are only for a serious, urgent medical need.

In a number of cases it might be worth considering an appointment with a practice nurse or ECP rather than a doctor. They are qualified to deal with many ailments and you may be seen more quickly.

Practice Security

For health and safety reasons it is important that we know who is in the building at any time. All patients and visitors must report to reception on arrival at the surgery and remain in the waiting room until called.

If you urgently need to contact a member of the medical team, please contact reception and your call will be directed appropriately.

If you routinely need to contact a member of the medical team, please leave a detailed message with the receptionist and an appropriate member of the team will contact you as soon as it is possible.

There is a duty doctor available for medical advice during the day.

At the Murree Medical Centre we have teamed with other Practices in the area to provide an extended Access service for our patients.

Week Days

• Monday to Friday – 18:30 to 19:50

Over The Weekend

• Saturday - 09:00 to 17:50
• Sunday - 09:00 to 13:50

Should you wish to use this facility you will be offered appointments but not here at the Murree Medical Centre, but in other locations across Billericay and Basildon.

If the times suit you, you may request an appointment for the evening or weekend in advance.  At other times, when the surgery is at capacity, we may only be able to offer you an appointment at one of these locations.

Home visits should only be undertaken if the patient is housebound or if the doctor feels that visiting the surgery would worsen the medical condition. Children who are ill are unlikely to come to any harm if they are brought to the surgery and will be seen much sooner than waiting for a house call.

Very often patients seen at home are unable to be examined fully and require further tests that need to be done at the surgery. 

Requests for house calls should be made before 10:00 and an indication of the urgency should be given to the receptionist in order that the house call list can be planned. A doctor may ring you back to discuss your request for a house call.

Please remember that your doctor can see four patients in the surgery in the time it takes to make one house call.

There are some important steps you can take to help us meet this aim:

When you ring to make your appointment it is very helpful if you can tell our administration team the nature of your visit. This allows them to ensure that you are seen by the most appropriate clinician to help you; and can often result in a more timely appointment. Many of our clinicians have different areas of special interest and expertise. And please remember that ALL our staff work to the same principles of patient confidentiality.

Each appointment slot is for one patient and ideally for one problem. If you feel you may need more time please make us aware so that we can accommodate this where possible. If you have a list of problems then please feel free to discuss this with the clinician so that you can agree a priority order in how to deal with these at the start of your appointment. It may be necessary to schedule further appointments to deal with those problems that are less urgent.

Please feel free to express a preferred practitioner when making your appointment. However, do bear in mind that this may lead to a longer wait for that appointment.

Please note patients late for their appointments may not be seen and will need to make another appointment, or they may need to wait in surgery until a slot is available.

The clinicians do try to run to time but the nature of the work means that occasionally we will be delayed. We will try to keep you informed if this happens. Please do try to be patient with us.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.