NHS 111

NHS 111 is a service introduced to make it easier for you to access local NHS healthcare services in England. 


You can call 111 when you need medical help fast but it’s not a 999 emergency. 


NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. 


Calls are free from landlines and mobile phones.


The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses and paramedics. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be 


    • A&E

    • an out-of-hours doctor

    • an urgent care centre or a walk-in centre

    • a community nurse

    • an emergency dentist

    • a late-opening chemist


Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.


If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.


There is also a confidential interpreter service, which is available in many languages. Simply mention the language you wish to use when the NHS 111 operator answers your call.


Calls to 111 are recorded. All calls and the records created are maintained securely, and will only be shared with others directly involved with your care.


You can get more information on the NHS 111 service by visiting www.nhs.uk/111 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website